GuestRevu & Cloudbeds

GuestRevu is the guest feedback and reputation management tool for busy hospitality professionals.

Here at GuestRevu, we help thousands of hospitality professionals in over 35 countries spend less time stuck behind their desks by automatically collecting online reviews from sites like TripAdvisor and Booking.com, emailing questionnaires to guests so they can provide valuable direct feedback, and consolidating data to make analysing trends a piece of cake.

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With GuestRevu's technology, you’ll be able to

  • Get data tailored to your property
  • Get real-time notifications of reviews
  • Manage your online reputation easily and effectively
  • Show potential guests why they should stay with you
  • Connect with your guests in a more personal way
  • Make use of guest data straight from your Cloudbeds interface
  • Save yourself time

Want to start making your life easier by opening up a direct channel with guests? To celebrate our new two way integration, GuestRevu is offering Cloudbeds users a special offer — Start a 30 day free trial of GuestRevu now, and you’ll get a 25% discount for your first year if you sign up before the end of the trial! Simply use the following discount code:

CBGR19

Sign up for your free trial
Not convinced? Click here to BOOK A DEMO
or give us a call on +44 (0) 800 133 7023 
and one of our skilled consultants will walk you through the GuestRevu product suite

How to connect Cloudbeds and your app account for the first time

Firstly, make sure you have signed up with GuestRevu. 
Not a GuestRevu customer yet? Click here to buy GuestRevu now (you will only be billed later)

Once your account has been set up, we will guide you through the process of authorising GuestRevu to access your Cloudbeds reservations data, which will automate the collection of your guests’ departure information.

Guest data that GuestRevu collects

  • GuestID*
  • First name
  • Last name
  • Gender
  • Email*
  • Phone
  • Address 1, Address 2, City, State/Region, Country, Postal / ZIP Code
  • Date of birth
  • Room number
  • Room type
  • ReservationID
  • Arrival date*
  • Departure date*
  • Number of adults

Fields marked with an asterisk (*) are required fields. GuestRevu can store the others if you wish, but they are not required for integration to work.

What's the full functionality of the two-way integration?

After a guest checks out of your property, GuestRevu will automatically send them a customised questionnaire requesting feedback. Once the questionnaire is complete, key data is pushed back to the Cloudbeds PMS and displayed on your dashboard under the "guest notes" field.

How do I disconnect the apps?

Just contact GuestRevu support and request your integration to be deactivated. Alternatively, apps can always be disconnected from your Cloudbeds account through myfrontdesk.

Onboarding support

GuestRevu prides itself on its proactive, friendly and efficient support. An account manager will guide you through the entire integration process, and provide application training via email, or via video conference call on request, free of charge.

Should you require additional assistance you can send our support and email on support@guestrevu.com, give us a call on United Kingdom +44 (0) 800 133 7023 (UK) or +27 (0) 87 231 0125 (South Africa) or speak with support via our live chat from either our website or application.

The GuestRevu User Academy

GuestRevu’s support team have written a number of articles answering frequently asked questions to help users get the most of their GuestRevu account.

Go to the New User Academy