How to connect Cloudbeds and your app account for the first time
Firstly, make sure you have signed up with GuestRevu.
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Once your account has been set up, we will guide you through the process of authorising GuestRevu to access your Cloudbeds reservations data, which will automate the collection of your guests’ departure information.
Guest data that GuestRevu collects
- GuestID*
- First name
- Last name
- Gender
- Email*
- Phone
- Address 1, Address 2, City, State/Region, Country, Postal / ZIP Code
- Date of birth
- Room number
- Room type
- ReservationID
- Arrival date*
- Departure date*
- Number of adults
Fields marked with an asterisk (*) are required fields. GuestRevu can store the others if you wish, but they are not required for integration to work.
What's the full functionality of the two-way integration?
After a guest checks out of your property, GuestRevu will automatically send them a customised questionnaire requesting feedback. Once the questionnaire is complete, key data is pushed back to the Cloudbeds PMS and displayed on your dashboard under the "guest notes" field.
How do I disconnect the apps?
Just contact GuestRevu support and request your integration to be deactivated. Alternatively, apps can always be disconnected from your Cloudbeds account through myfrontdesk.
Onboarding support
GuestRevu prides itself on its proactive, friendly and efficient support. An account manager will guide you through the entire integration process, and provide application training via email, or via video conference call on request, free of charge.
Should you require additional assistance you can send our support and email on support@guestrevu.com, give us a call on United Kingdom +44 (0) 800 133 7023 (UK) or +27 (0) 87 231 0125 (South Africa) or speak with support via our live chat from either our website or application.
The GuestRevu Help Centre
GuestRevu’s support team have written a number of articles answering frequently asked questions to help users get the most of their GuestRevu account.
Go to the Help Centre
