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The best tool that we have with GuestRevu is the monthly management report where you get to see the good, the bad and the ugly, and it's that that helps you manage your hotel, because if you see a reoccurring theme from guests you've got to react on it, both positive and negative.
One of the key features of GuestRevu is the honest feedback from guests' stays with us. I think that's important for any business to make sure that what we're doing is right, and that we're doing those things right. If we're not, then what's wrong, and how can we fix it and grow?
The most useful feature for us has been the alerts. With the volume of feedback we receive, it is important that we can easily find the urgent ones and respond quickly.
All of the department heads use the system. This has allowed us to work better as a team, as everyone can see guest feedback and what steps are being taken to resolve or address any issues raised by guests.
Over the first six months of using GuestRevu, the platform has proven itself very useful in the first months to establish our online presence and improve the hostel in the early stages of opening
We work with Guestline, and bringing on GuestRevu, they were able to integrate that into the system. It was vital to us because it saved us a lot of time, and all the manual work was taken out of it. The emails were sent out automatically, and still are, and the reviews then just came pouring in.