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We all think we know our businesses, but we rarely get to experience them from the guest's point of view. Gaining feedback quickly and efficiently is an essential part of hotelkeeping.
I think that any other property who wants to stay ahead of the game, and at the forefront of technology should implement GuestRevu. Because they may be happy with their position at the minute, but it definitely can benefit them, and make their position a lot stronger.
All hoteliers need to listen to their guests and working with GuestRevu is a way of doing this quickly and easily. Not only do hoteliers get immediate feedback so we can find out where any action needs to be taken, but the guest is also encouraged to go one step further and add a review to Tripadvisor.
We're proactively approaching our guests to engage in a feedback form, that goes onto Tripadvisor, which enhances our reputation because we're getting more positive feedback. We're speaking to all of our guests rather than just a select few who are happy or dissatisfied.
It's very hard to understand what the guest is experiencing. Is what we're doing right? How can we grow from it? You need to see the basic side first. Before you can go extending and refurbishing, the basics have to be right. GuestRevu helped me to identify those basic problem areas.
We have worked with reputation management tools before and I would say that the setup with GuestRevu was by far the easiest. The connection with our PMS was easy to set up and synchronisation worked straight away. I believe the first emails went out the same day