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I could adjust the questionnaire to get the answers back that I needed to make the right decisions about running the business.
It's very hard to understand what the guest is experiencing. Is what we're doing right? How can we grow from it? You need to see the basic side first. Before you can go extending and refurbishing, the basics have to be right. GuestRevu helped me to identify those basic problem areas.
The most useful feature for us has been the alerts. With the volume of feedback we receive, it is important that we can easily find the urgent ones and respond quickly.
GuestRevu provides us with intel directly from our customers, which is invaluable. We are able to drill down to each and every comment to really get to the crux of what the guest experienced, and deal with it in the right way.
We live in a world where data is collected everywhere which can be analysed and give you all the answers to improve your business. You just have to ask the right questions! I think the pre and post-stay surveys in GuestRevu are an excellent way to gather some of this data.
We have worked with reputation management tools before and I would say that the setup with GuestRevu was by far the easiest. The connection with our PMS was easy to set up and synchronisation worked straight away. I believe the first emails went out the same day