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GuestRevu provides great insights along with personalised service that helps to achieve best results. We’ve been amazed how much information escaped our attention before. Thanks to GuestRevu we can now handle it effectively.
The whole process from design, delivery and the collation of results were more than we could have expected giving us valuable feedback for us to move forward.
I do definitely think that GuestRevu has helped us get more reviews on Tripadvisor with a higher rating, and it has allowed us to encourage repeat business who are then going to leave maybe more reviews.
All hoteliers need to listen to their guests and working with GuestRevu is a way of doing this quickly and easily. Not only do hoteliers get immediate feedback so we can find out where any action needs to be taken, but the guest is also encouraged to go one step further and add a review to Tripadvisor.
If there is something guests are asking for, for example, introducing a breakfast buffet at Katherine, we can act on it. It’s helped us to listen to what guests are saying and then implement it.
What I have noticed is that before a review hits the public domain now we are aware of it because of GuestRevu. Then the guest relations manager or GM can give the guest a direct call to understand what actually happened. This has really eased the bad reviews.