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GuestRevu provides great insights along with personalised service that helps to achieve best results. We’ve been amazed how much information escaped our attention before. Thanks to GuestRevu we can now handle it effectively.
Our guest feedback is at an all-time high and by getting this honest and clear feedback we have been able to raise our standards and respond quickly to any issues that may arise. I see us having a long relationship with GuestRevu.
You have to accept that quality is whatever the guest defines as quality. If they need a hundred TV channels, then they need a hundred TV channels. Analysing guest feedback helps us understand this and make the necessary adjustments.
I guess what I probably didn't understand at the beginning was actually how well as agencies they [GuestRevu and For-Sight] would work together. And it's probably that collaboration that's given the real power in the data and information that we have
Since starting with GuestRevu, we've definitely noticed positive changes with the staff. Because we can actually bring the feedback back to the staff. They're getting mentioned, so I see a little bit of pride in them whenever they see their names mentioned, which is fantastic.
We go through all reviews now, the good ones as well as the bad ones. Wherever we fall down, we highlight it, and it reports straight to the relevant department so we can look at how we can make it better going forward.