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There have been the smallest little things that if it weren't for GuestRevu we wouldn't have known about. We all get busy and we don't get to 500 rooms every single day, but now it's so easy to pinpoint where the guest stayed, and in which room.
We work with Guestline, and bringing on GuestRevu, they were able to integrate that into the system. It was vital to us because it saved us a lot of time, and all the manual work was taken out of it. The emails were sent out automatically, and still are, and the reviews then just came pouring in.
It is important to us for our systems to be easy to use, reliable and to work well together. The teams at Guestline and GuestRevu work really well together and took the stress out of the transition for all of us.
I found [the support] to be extremely helpful. I'm sure we're not the only property [you have], but with each call, and no matter what I asked, the response was 'Okay, let's try something different.’
An increasing number of guests are looking online to find out more about us before booking. Reviews are a hugely important marketing tool as well, providing first-hand customer accounts of our facilities, products and services.
I've now worked with GuestRevu across 4 different brands and assets. Reason why I keep coming back to them is power of their data analytic tools as well as unlimited opportunities of API. Whether it's PMS, CRM or just usual social channels - GuestRevu does it all.