ROI calculator

We could talk all day about the benefits of listening to and learning from your guests. But how does GuestRevu help you earn from their feedback?

Based on research done by Cornell University, we've put together this calculator to show the value that GuestRevu could be adding to your property when it comes to return on investment.

ROI Calculator
For Accommodation Providers

Tell us about your property

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What is the total hourly cost to company of the staff who collect comment cards and read, analyse and respond to online reviews? This includes both hourly wage and other costs such as uniforms, staff meals etc.

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How much does your hotel spend each month on providing complimentary upgrades and add-ons to placate unhappy guests?

Your ROI results

By using the GuestRevu solution, you have all the tools and insights you need to improve your guest experience and online reputation, and ultimately increase your revenue.

For every point (out of 100) that you improve your online reputation by, the following important metrics should also improve.

+ 1 point + 3 points + 5 points
Projected occupancy rate

Research indicates occupancy rate should increase by 0.54% for each point out of 100 that you gain

Projected RevPAR

Research indicates RevPAR should increase by 1.42% for each point out of 100 that you gain

Projected ADR

Research indicates ADR should increase by 0.89% for each point out of 100 that you gain

Projected average revenue per night

The revenue you would be earning from your property each night if your revenue and occupancy increase as predicted

Difference in average revenue per night
Increased revenue per month
Monthly savings on staff costs and refunds

This calculator estimates that by using GuestRevu’s solutions you will reduce the amounts spent on refunds/comps by 33% and time spent by staff managing guest feedback and online reviews by 66%

(Savings + increased revenue - cost of GuestRevu

The cost of GuestRevu used in this calculator is a rough estimate based on your number of rooms and location. For an accurate quotation tailored to your business, please contact us on


Please note that while every measure has been taken to ensure that this calculator accurately reflects the implications of Cornell's research, we cannot guarantee that the results shown will apply to every business.

Powerful features to save you time

Branded surveys
Designed to reflect to your business's brand and identity, all surveys look like they come directly from your property

Instant notifications
Receive an email as soon as a guest responds to a survey or an online review is posted

Easy-to-use dashboard
Easily monitor your latest feedback and reviews and keep track of important performance indicators from your dashboard

Consolidated guest scores
Gauge general sentiment and changes over time in your online reviews and direct guest feedback with a consolidated GuestRevu Rating

Regular email reports
Get insights based on your data to see where you’re exceeding expectations and what still needs to be improved delivered to your inbox weekly or monthly

Real-time alerts
Be alerted immediately if a guest give you a score lower than the standards you set

Competitor data
Improve and tailor your offering to remain competitive by keeping an eye on your chosen competitors

TripAdvisor integration
Our Platinum Partnership means guests can easily publish reviews straight to TripAdvisor from an integrated review section in your surveys

Service tickets
Quickly and easily create tasks, assign them to staff members, keep track of priorities and monitor performance

Mobile-friendly surveys
Get more responses by allowing guests to leave reviews on the go with mobile-friendly surveys that look great and work well, no matter what device they are viewed on

Google Reviews integration
Increase review volume on Google and positively impact search rankings by encouraging guests to go straight from your survey to Google Reviews

PMS Integration
Reduce your workload by sending surveys automatically after checkout with Property Management System (PMS) integration

Sentiment analysis
See at a glance how many of your guests left positive, negative or neutral reviews online

Group Property data
Monitor the scores that guests give to different areas of service at each property to optimise your group operations

Multiple surveys
Send guests different surveys depending on stay length, room number or type, activities engaged in, or any combination of factors captured by your PMS

Multi-language surveys
Let guests choose which language to view your surveys in so guest insights don’t get lost in translation

Caring support
Our support team is here for you no matter how big or small the issue. Contact them via phone, email or online chat